Hughes Telephone Inc.
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Why Hughes?

Designing and implementing is only part of the journey. Selecting a vendor for your business needs requires the exploration of potential. At Hughes, we manage a variety of client data needs. Whether your need is time and material or you prefer a contract, we can tailor a solution which enables your business to operate more efficiently. Prices vary by the amount of support needed. A complete management package is available. All of our engineers and sales reps have been in the "real-world" of communication management and empathize with the mixed vendor "finger pointing" which ultimately costs more than just downtime. At Hughes, we pride ourselves on our accountability, integrity and professionalism.

The more secure a network is from outside and inside threats, the lower the total cost of ownership. By preventing threats from entering or propagating your corporate network, Hughes' solution helps to increase the efficiency of the client. It is cumbersome and time-consuming to update anti-virus and anti-spyware programs. By investing in Hughes, you're afforded the luxury of a complete, integrated solution. Hughes is able to cable, install and program the phone system; design and implement the network and data systems; provide the security system to protect the investments; and most importantly, provide you and your team with a single point of contact.

Hughes Telephone Inc. is based in Moline Illinois and services the Quad Cities (Bettendorf, Davenport, Moline and Rock Island) and all communities within a 100 mile radius.

Committed to Quality

We are committed to providing integrated, reliable and scalable services and solutions by empowering our personnel to be accountable, professional and knowledgeable.

 


Eight Great Reasons to Adopt SIP Trunking

By David Case, Authorized Toshiba Dealer, smplsolutions

A trunk is your business phone system’s connection to the outside world.  Most organizations use two very different types of trunk connections:

  • A traditional telephone company access line, such as a copper T1 line, to connect voice calls to the public switched telephone network (PSTN)
  • A broadband access connection (which may be the same type of physical media) for data and Internet access

Many organizations integrate voice and data over the second type of connection and use IP wide area networks (WANs) to link their own locations — but they still use traditional PSTN trunks to connect outside the company, such as to business partners, suppliers and customers.
SIP trunking service runs as an overlay on your broadband access connection.  It enables your data and Internet access trunk to also carry voice calls to the PSTN.  Voice is added to the mix as just another IP application, getting priority treatment to ensure business-grade call quality.

In addition to the potential savings from eliminating those separate, underutilized phone company trunks, SIP offers some other compelling cost and performance benefits.

1.Dramatically lower long-distance and toll-free charges

Thanks to SIP trunking among carriers (said to be in the carrier “cloud”), calls to local or toll-free numbers can be automatically routed to other locations, such as a central call center or headquarters, over the IP network instead of the public telephone network.

2.More efficient use of available bandwidth

With traditional ISDN trunks, channels are configured for either voice or data, and neither one can help out the other.  Spare capacity sits unused.  While SIP borrows the term “trunk” from the traditional telephony world, a SIP trunk is a virtual channel, set up and taken down as needed.  As a result, bandwidth on the broadband access connection is available for data/Internet whenever it isn’t needed for voice.

3.Extra call capacity available on demand

With traditional phone trunks, businesses have had to contract with the carrier to acquire more lines than they need day-to-day just to be sure extra capacity is available to meet seasonal or periodic high call volume, such as the surge in calls a school might experience on a rare snow day.

A VoIP service provider/carrier has the ability to offer access to additional phone lines (SIP channels) as needed.  With line/channel bursting, the provider allows the business to burst above the number of lines being paid for on a monthly basis to meet those occasional surges in call volume.  There’s no need to over-provision lines just to accommodate unexpected and temporary peaks.

4.Control over the company name displayed with outgoing calls.

With legacy phone systems, the phone company dictates the company name and only allows one business name per account.  VoIP SIP trunks enable you to control the name(s) on your channels (phone lines) that will be broadcast with outbound calls.  You can even display the names of different business units from one office trunk group, such as “ABC Corp Sales,” “ABC Corp Service,” etc.

5.Control over the outbound caller ID phone number

With SIP, you now control the outbound caller ID phone number as well.  You can specify and display a different caller ID for each voice channel and/or extension.  Let your customers know who is calling when they see the call come in while making it easier for them to call you back at the number you would like them to use.

6.Support for multiple company names with one phone system

The VoIP system allows for multiple companies to be built within the same VoIP account.  Each company or “tenant” on the phone system can broadcast its own company name, caller ID, auto-attendant greetings, etc.  All separate, yet all in one.

Sharing services saves money, promotes the appearance of several different companies all in one phone system, and opens the opportunity for employees in the office or business incubator to support multiple companies and know what business name to say when the call comes in.

7.Shared phone lines for multiple offices and/or companies

Legacy systems use discrete phone lines, whereas VoIP uses virtual phone lines.  With the VoIP line pooling feature, multiple offices and/or companies can share phone lines on the same account.

For example, with legacy phone systems, three separate offices might need five phone lines each.  With VoIP, they might only need a pool of 10 phone lines to share among them.  Why pay for three legacy accounts, each with five lines, when you can pay for one VoIP account with 10 lines and still meet everybody’s calling needs?  If one location experiences a surge in calls, they could potentially have access to up to 10 lines plus any bursting lines available to them, so customer calls can get through.

8.Easy set-up

If you need to connect a Toshiba IPedge® system to the public voice network, it is much easier to do so with native SIP trunking than to program a gateway to translate between PRI/analog and SIP.  When the technician selects “Toshiba SIP Trunk” in the management system, the correct settings and parameters are automatically entered.  There are no interface cards or gateways to configure.

Businesses and multi-location enterprises have a lot to gain from SIP.  As an Authorized Toshiba Dealer, I’m glad to say Toshiba makes SIP easy, with a pre-tested, pre-certified, single-vendor solution for SIP trunking throughout the continental United States.  To find out more about what SIP can do for you:, visit http://www.telecom.toshiba.com/Products/sip_trunking.cfm